FREQUENTLY ASKED QUESTIONS (FAQ’S)

HOW IS YOUR PERSONAL INFORMATION USED?

We use Your email address to send You:

Event based communications which are required to deliver the services to you -
• Password reminder and registration confirmation
• Changes in the service's policy or terms of use
• Event based communications such as order information, renewal notices, invites, reminders etc.

Additional communication will enhance your shopping experience, but you will have the option to unsubscribe from these emails permanently -

• Special offers
• News letters

We never sell or rent your personal information to any third party.

We use contact information internally to:
• Direct our efforts for product improvement
• Contact You as a survey respondent
• Notify You if You win any contest; and
• Send You promotional materials.

WITH WHOM WILL YOUR INFORMATION BE SHARED?

We do not rent, sell or share your personal information and we will not disclose any of your personally identifiable information to third parties unless:
•    to provide products or services you've requested
•    to help investigate, prevent or take action regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or security of any person, violations of bigtimeindia’s terms of use or to defend against legal claims;
•    special circumstances such as compliance with subpoenas, court orders, requests/order from legal authorities or law enforcement agencies requiring such disclosure.

WHAT CHOICES ARE AVAILABLE TO YOU REGARDING COLLECTION, USE AND DISTRIBUTION OF YOUR INFORMATION?

You may change your interests at any time and may opt-in or opt-out of any marketing / promotional / newsletters mailings. bigtimeindia.com reserves the right to send you certain service related communication without offering you the facility to opt-out.

Upon request, we will remove/block your personally identifiable information from our database. However, your information may remain stored in archive on our servers even after the deletion or the termination of your account.

If we plan to use your personally identifiable information for any commercial purposes, we will notify you at the time we collect that information and allow you to opt-out of having your information used for those purposes.

WHAT SECURITY PROCEDURES ARE IN PLACE TO PROTECT INFORMATION FROM LOSS, MISUSE OR ALTERATION?

Although we will endeavor to safeguard the confidentiality of Your personally identifiable information, transmissions made by means of the Internet cannot be made absolutely secure. By using this site, You agree that we will have no liability for disclosure of Your information due to errors in transmission or unauthorized acts of third parties.

We follow generally accepted industry standards to protect the personal information and email addresses submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, however, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect Your personal information and email address, we cannot guarantee its absolute security.

Policy updates

We reserve the right to change or update this policy at any time by placing a prominent notice on our site. Such changes shall be effective immediately upon posting to this site.

If you have opened the packaging and would like to service any product purchased at bigtimeindia.com?

Please refer to ‘Return‘ link for more information.

The invoice accompanying the product is your warranty document, so please preserve it.

How can I be sure about the quality of the products?

We only sell branded products with full manufacturer warranty. So you can shop with the comfort of knowing that we offer only high quality products on our website - simply click  to add items to the shopping kart. The invoice accompanying the product is your warranty document, so please preserve it.

Is the offer price inclusive of VAT and other taxes?

We offer prices that are inclusive of all taxes. What you see is what you pay.
Note that octroi is an entry tax that is not levied in certain cities and in certain situations. You may be asked by the courier delivery person to pay a nominal octroi tax.

How secure is my information with you?

We never sell or rent your personal information to any third party and will ensure highest levels of security while handling your financial and other information.

What are the shipping charges?

We offer free shipping on most of the products.

How long will it take for me to receive my order?

Please refer to ‘Shipping‘ link for more information.

Please do not accept delivery of any item whose outer packaging is damaged or tampered with in any manner. If you accept a package that is damaged or tampered with, our return policy does not hold.

What are the different Payment Methods available?

Please refer to ‘Payment’ link for more information.

Do I need to register to make a purchase?

No, you do not need to register on the site to make a purchase. During checkout, we will ask you for your minimum contact information (email address, shipping address, and phone number) necessary to execute the order.

What should I do if the product I ordered has reached me in a damaged/defective condition?

We take utmost care to ensure that the items delivered to you are in a perfect condition. However, there is a remote possibility of the item being damaged during transit. In such cases, we will replace the item to you at No Extra Cost provided the request for replacement/return of item is made within 7 days of receiving the same.

I like your website and would like to refer friends to the site. How do I do that?

Thanks for the compliment! Use the "Tell A Friend" link.

How do I track the status of my order?

If you have any queries or concerns then please feel free to contact us through ‘contact us’ option. Our representatives will be privileged to assist you.

How do I cancel my order?

Customers have the option to cancel their orders within 24 hours of purchasing products on our website. There will be some administration charges involved for payments made through credit cards/net banking.

Please refer to ‘Cancellation‘link for more information. 

What do I have to do if the product doesn’t reach me?

We take every effort to ensure that the products reach your door step on time. But in spite of our sincere efforts, if the product doesn’t reach you then please contact us immediately using ‘Contact Us‘ link.

How do I contact www.bigtimeindia.com?

You can contact us using ‘Contact Us‘option.

Can my delivery address be different from my Credit/Debit card address?

Yes, for example customers staying can send gifts to their friends and relatives residing anywhere in India by specifying their delivery address different from their credit/debit card address (billing address).   The company reserves the right to reject.

How does the refund policy work?

There will be 7% administration charges involved for payments made using credit card/net banking respectively at the time of refund.

We will not be in a position to refund you the courier/shipping charges incurred when sending the products across to you.

The Total Product Amount paid by the customers will be refunded excluding the courier/postal charges incurred by customers in the case of returning the products to us.

For payments made using credit/debit cards refund will be made to their credit card/account.

Will my personal details be used for any other purpose other than for order processing?

Please refer to ‘Privacy Policy‘ link for more information.

How do I obtain my Order Number?

You will receive an email from us confirming your order number.

What about Warranty for the products purchased on www.bigtimeindia.com?

All our products come with the manufacturer’s guarantee/warranty, if the manufacturer provides the same. We don’t deal with grey market & duplicate products. We only deal with authorized dealers & genuine products.